As this is a DIY repair we cannot accept responsibility if the part or your Fitbit is broken during the repair procedure, and for that reason cannot provide refunds or returns for this particular item if damaged during the repair process.
GymTechDirect is an independently run business operating in the United Kingdom. We specialize in the repair, refurbishment and resale of Fitness Technology such as Fitbit, Garmin and Samsung watches
Customer satisfaction is our priority, we reply to all messages as soon as possible and will try our best to help resolve any issues you may have, if not we will offer a replacement or a refund. We don't believe in sending generic templates, each message is tailored to your specific problem and answered by a human, every time!
All items are shipped using Royal Mail 24 and orders over £30.00 in value will be sent Signed For
Orders placed between 2PM Monday to Saturday will be dispatched the same day
Items are not be dispatched on Sundays or Bank Holidays
You can upgrade your shipping to Royal Mail Special Delivery or Courier during checkout, these services will incur an addition cost
You may return items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
If you're having technical problems please send us a message, most times we will be able to support you via message. If we can't we're happy to offer a replacement device, or a refund which ever you prefer.
This means that a previously used product which was either returned or damaged has been tested, cleaned, disinfected and restored to a fully functional and visually appealing condition using 3rd party parts which aren't official, or approved by the manufacturer.
In most cases you wont be able to tell the difference, but generally this product should be considered to be in a 'previously owned' condition with an extra layer of care and attention given. Our refurbished products don't come with any official Fitbit warranty or support but we will fully cover you with a 30 Day GymTechDirect Warranty and Support.
GymTechDirect is not associated with, or endorsed by Fitbit or their partners. This product is a 100% genuine Fitbit product which is being sold in a "Seller Refurbished" condition. This means that there is no official Fitbit warranty or support included. If you have any issues or warranty concerns with your purchase you can contact GymTechDirectly to receive assistance.